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Loan Processing Course

The Loan Processing Course is approved and recognised by the MFAA and FBAA. This course has been specifically designed to train new staff for the busy broker.

The program is exclusively delivered online and is interactive. Each Module takes approximately 1.5-2 hours to complete.

Each module is designed to be skill building and from the outset the loan processor will boost their confidence and their outcomes within the industry.


Our Experienced Trainers:

  • Are successful mortgage brokers
  • Have loan books
  • Understand the nuances of broking
  • Are skilled at handling a variety of learning abilities
  • Know how to be professional
  • Know how to communicate with all stakeholders

The Program:

  • Is not reliant on one person
  • Is delivered electronically and is interactive
  • Is designed to deliver practical and measurable outcomes
  • Is affordable for the employer
  • Offers access to hundreds of up-to-date tools, templates and documents
  • Offers Q&A sessions in class
  • Access to CPD sessions, these sessions are recognised by MFAA and FBAA

Course Overview

Module 1 – The Rubber Hits the Road

  1. Getting the Business and Doing the Business
  2. Communication and Emails
  3. A loan scenario – think like an assessor.
  4. The Funding Summary – Transaction Terms
  5. Mortgage Insurance
  6. First Homeowner Grants and State Revenue Office
  7. Valuations and Securities

Module 2 – Serviceability

  1. Living Expenses
  2. Household Expenditure Measure HEM
  3. Borrowing Capacity UMI and DTI
  4. Negative Gearing
  5. Acceptable Income
  6. Bank Calculators – CBA and Westpac

Module 3: Bank Calculators AOL  

  1. Lender Calculators
  2. Pricing
  3. Bank Valuations- Core Logic

Module 4 – Income – Pay Slips and Self-Employed Income

  1. A normal pay Slip – What to look for
  2. A complex pay Slip- What to look for
  3. A casual employee- How to annualise
  4. No Pay Slips
  5. Self Employed Income

Module 5 – Compliance

  1. Why be compliant – Regulated and Unregulated Loans
  2. The Process and the Fact Find
  3. Comprehensive Credit Reporting
  4. Debt Negotiation
  5. Open Banking – Online Lending
  6. The Process and Living Expenses
  7. The Process and A Credit Guide
  8. The Process and Privacy Consent
  9. The Credit Quote
  10. The Process and The Credit Proposal and Disclosure
  11. The Process and Best Interest Duty
  12. The Process and The Lender Acknowledgement and Consent
  13. The Process and File Notes
  14. The Process and Referrers
  15. The Process and Gift Register
  16. The Process and Compliance Checklist

Module 6 – Processing Loans

  1. The Fact Find and verifying data
  2. Policy Research
  3. Workshop Documents – Initial Workshop Numbers UMI -Funding Summary – SOP
  4. Pricing
  5. Product Comparisons
  6. Scenario Inputting to Software
  7. Generating compliance documentation
  8. Transition to Apply online – Loan App
  9. Uploading Supporting Documents
  10. Post Lodgement Tracking
  11. File Notes
  12. File Set Up

Module 7 – Contract Law – Construction Loans

  1. What is a Contract
  2. Security
  3. What are the components to a building contract?
  4. Titles and land ownership
  5. Executing the contract
  6. How to present the House and Land package to the lender

Module 8 – Security Guarantees

  1. The Scenario
  2. Comparing the LMI Charges
  3. What are the Security Guarantee Options?
  4. Are the lenders policies different for Security Guarantees?
  5. Should you recommend a second mortgage behind a different lender?
  6. AOL Structuring for Security Guarantees

Module 9 – The Settlement Process 

  1. The Conveyancing Process and your role
  2. Understanding a Credit Contract
  3. Explanation of Mortgage Documents
  4. Certification
  5. The Settlement Process – PEXA
  6. Discharge Forms
  7. Fast Refinances
  8. After Settlement Process and your role

Module 10 – Putting it into Practice

  1. Think like an assessor and act like a salesperson – Credit Scoring
  2. What is comprehensive credit reporting?
  3. Credit File errors and how to help your clients
  4. Debt negotiation
  5. What does the future of banking look like?
  6. Software that is a must for mortgage broking
  7. Compliance Revised – File Notes
  8. Communication throughout the process

Part B

  1. Getting the business, the sales funnel
  2. Your USP – Positioning – Your Process
  3. Let’s start to get some business

Module 11 – Complex Structuring

  1. The Case Scenario – A Complex Scenario
  2. The Case Scenario Mary and John
  3. Property Spreadsheets
  4. Product Selection for Complex lending

Module 12 – Other Products

  1. Personal Loans
  2. Bridging Loans
  3. Specialised Lending
  4. SMSF Loans
  5. Reverse Mortgages
  6. Deposit Bonds
  7. Insurance

Ready to enquire?


Mr Mentor offer industry leading Mentoring at a competitive cost.

Save 5%
  • Total Cost – $2,860 including GST
  • Sign Up Fee – $1,100 including GST
  • Monthly Mentoring Fee – $165 per month (x12 months) including GST
  • Total Cost over 12 months – $3,080 including GST

 Next courses scheduled and open for enrolment

The Rubber Hits the Road
Friday 17th May 2024
11:00am - 12:30pm AEST
Friday 24th May 2024
11:00am - 12:30pm AEST
Bank Calculators AOL
Friday 31st May 2024
11:00am - 12:30pm AEST
Income – Pay Slips and Self Employed Income
Friday 7th June 2024
11:00am - 12:30pm AEST
Friday 21st June 2024
11:00am - 12:30pm AEST
Processing Loans
Friday 28th June 2024
11:00am - 12:30pm AEST
Contract Law – House and Land Packages
Friday 12th July 2024
11:00am - 12:30pm AEST
Security Guarantees
Friday 19th July 2024
11:00am - 12:30pm AEST
The Settlement Process
Friday 26th July 2024
11:00am - 12:30pm AEST
Doing the Business and Getting the Business
Friday 2nd August 2024
11:00am - 12:30pm AEST
Complex Structuring
Friday 9th August 2024
11:00am - 12:30pm AEST
Other Loans
Friday 16th August 2024
11:00am - 12:30pm AEST